Investigating - We are investigating reports of timeouts occurring while accessing Admin Portal tasks and reports in the evening (between 9pm and 1am EST). Our Engineering team is reviewing this issue with a high priority. In the interim, please know that you can access reports without any timeouts before 9pm EST or after 1am EST
Apr 21, 2024 - 14:01 PDT
Resolved -
All phone services are currently back to normal operation. This incident has been resolved.
Apr 22, 11:25 PDT
Monitoring -
Our phone service provider has migration measures in place and we are starting to see recovery of our phone services. We will continue to monitor until they are restored to full working condition.
In the meantime, please continue to utilize these support email addresses as needed support.brinksoftware@partech.com for direct support customers and BrinkPartnerSupport@partech.com for partner and peer-to-peer customers. We will provide another update within one hour.
Apr 22, 09:39 PDT
Investigating -
We are currently experiencing an issue with our phone service preventing our support team from making inbound and outbound calls.
While we are working urgently with our phone service provider as this issue is being resolved, please utilize the support email paths of support.brinksoftware@partech.com for direct support customers and BrinkPartnerSupport@partech.com for partner and peer-to-peer customers.
We appreciate your patience and will provide an update each hour until this is resolved
Apr 22, 08:20 PDT
Apr 21, 2024
Unresolved incident: Admin Portal Timeouts Occurring In The Evening.
