Admin7 Brink POS Status

All Systems Operational

Brink POS on Admin7 Operational

Customer Support Telephone Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance on the Server that Hosts the Brink POS Instance is Scheduled on 5/8 at 10:30 pm PST May 8, 2024 22:30 - May 9, 2024 00:30 PDT

PAR has scheduled monthly maintenance on the server that hosts the Brink POS instance on 5/8 at 10:30 pm PST.

No downtime would be expected. No interruption to Brink services. We will notify you once the maintenance is complete.

Please Review the following documents for your reference:

Monthly Maintenance Information: https://cdn.brinkpos.net/release-notes/MonthlyMaintenanceApril2024.pdf

Please review the API Release Notes for the latest improvements and impacts to API.
API Release Notes: https://cdn.brinkpos.net/release-notes/APIReleaseNotes_1_3_136.pdf

Please ensure whitelisting is up to date for all sites to properly download and install software updates. https://cdn.brinkpos.net/docs/BrinkPOSWhitelistRequirements.pdf

If you have additional questions, please contact your Brink representative or email us at support.brinksoftware@partech.com
Posted on May 01, 2024 - 07:52 PDT

Past Incidents

May 5, 2024

No incidents reported today.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

Admin Portal Timeouts Occurring In The Evening

Resolved - This incident has been resolved.
Apr 29, 08:20 PDT

Investigating - We are investigating reports of timeouts occurring while accessing Admin Portal tasks and reports in the evening (between 9pm and 1am EST). Our Engineering team is reviewing this issue with a high priority. In the interim, please know that you can access reports without any timeouts before 9pm EST or after 1am EST
Apr 21, 14:01 PDT

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

Support System Phone Outage

Resolved - All phone services are currently back to normal operation. This incident has been resolved.
Apr 22, 11:25 PDT

Monitoring - Our phone service provider has migration measures in place and we are starting to see recovery of our phone services. We will continue to monitor until they are restored to full working condition.

In the meantime, please continue to utilize these support email addresses as needed support.brinksoftware@partech.com for direct support customers and BrinkPartnerSupport@partech.com for partner and peer-to-peer customers. We will provide another update within one hour.
Apr 22, 09:39 PDT

Investigating - We are currently experiencing an issue with our phone service preventing our support team from making inbound and outbound calls.

While we are working urgently with our phone service provider as this issue is being resolved, please utilize the support email paths of support.brinksoftware@partech.com for direct support customers and BrinkPartnerSupport@partech.com for partner and peer-to-peer customers.

We appreciate your patience and will provide an update each hour until this is resolved
Apr 22, 08:20 PDT

Apr 21, 2024